MedicAlertUK

Roger Valli

November 06 2024

None

Never been needed but gives me peace of mind

Hi Roger, We're glad to be able to provide you with some peace of mind. - The MedicAlert team

Kathryn Solly

October 24 2024

Peace of mind

I'm at that stage of life where various health conditions and medications have been added to my daily life. The Medic Alert bracelet gives me reassurance when I am out and about alone in case I should need medical assistance. It's easy to wear and most of the time I forget about it but I know its there should I ever need it.

Alison Packman

October 20 2024

Membership

I’ve been a MedicAlert member for over 30 years and wearing my ID does give me peace of mind if I’m out, particularly when I’m on my own. The only downside is I can’t set up a direct debit as I no longer live in the UK, hence the 4* rating

Hi Alison, We're really glad to be able to provide you with some peace of mind. While we aren't able to set up direct debits from banks outside of the UK, if you do have a UK bank account, we can still arrange this for you. - The MedicAlert Team

Sally Price

October 18 2024

Peace of mind

Knowing if anything did happen, they have all my information via a phone call. Bracelet is comfortable to wear. The people at Customer service are understanding and patient. I have recommended to other people about Medic Alert. Thank you for providing us with this service.

Hi Sally, We're really glad to be able to provide you with some peace of mind. - The MedicAlert Team

Margaret Creigh

October 13 2024

Reassurance

I bought my Medic Alert Bracelet and Account so that I felt reassured that I could move around independently. If I were to have a seizure those offering assistance could call my husband and also understand what was happening and how to react. Fortunately, I have not needed that help, but, I know it is there and advice is available. Thank you Medic Alert.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
Easy to start an account. Comprehensive. Wide range of products that are nice and comfortable to wear.

Hi Margaret, We appreciate you taking the time to leave such a wonderful 5-star review! Thank you for becoming a member of our service; we hope that we can provide you with peace of mind, knowing that we are here to help keep you protected. Kind regards, The MedicAlert Team

June Tuppen

October 09 2024

Bracelet ☹️

I can’t really comment on the service until I have to use it. I remain to be convinced that if I had an accident in a foreign country that anyone would know what it was or could read it. The beaded bracelet has already broken and it was only by chance I noticed it and found the Id tag so am having to use the metal one til I can make something better.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Neutral

Q: What can we do to improve?
Web site could do with some work. Keeps asking me to sign in everytime I look at a different thing.

Hi June, Thank you for sharing your feedback with us! Rest assured, all of our IDs feature "The Rod of Asclepius" on the front—the international symbol of health and medicine—so they are recognised worldwide. I also noticed that one of our team members has already emailed you to assist with your bracelet and offer a replacement—we look forward to your response! Kind regards, The Medical Alert Team

John Morley

October 04 2024

Peace of mind

Now have peace of mind having a medic alert necklace, knowing that if something happens my details and medication are on record

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
A must have for anyone who has a medical problem

Hi John, Thank you for sharing your feedback and rating us 5-stars! We're very glad to hear that your MedicAlert necklace gives you peace of mind, knowing your details are readily available if needed. Kind regards, The MedicAlert Team

Lanette Janine Bridgman

September 30 2024

New bracelet

I am happy with my new bracelet. It is a little longer than I thought I ordered but it is comfortable enough. I wasn't sure if when I measured it included the clasp measurement or just the chain. No problems, though, I am happy.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
It gives one reassurance in case of an emergency medical situation.

Hi Lanette, Thank you for your review. We’re delighted to hear that you’re happy with your new MedicAlert bracelet. For future reference, please refer to our jewellery measuring guide that is on the FAQ section of our website: https://tinyurl.com/bp6j77cv If you have any questions or need assistance with sizing in the future, don’t hesitate to reach out. We're always here to help! Kind regards, ~ The MedicAlert Team

Rebecca Eagle

September 23 2024

Helpful member of staff

I rang to find where I could get information about referring a friend or family as I couldn’t find the information on the website site . I spoke to a very helpful employee called Lee Houghton who explained and then emailed the link through. Please pass on my thanks

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
Yes definitely

Hi Rebecca, Thank you so much for your kind review and for sharing your experience! We're delighted to hear that Lee was able to assist you with the information you needed about referring a friend or family member. We'll be sure to pass on your thanks to him; he'll be thrilled to hear your feedback! ~ The MedicAlert Team

Barbara Feal-Martinez

August 15 2024

Easy Process

From initial application to receipt of cards & bracelet the process was straight forward and quick.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
Gives peace of mind to my family.

Hi Barbara, Thank you for taking the time to leave a wonderful 5-star review. We're delighted to hear that you're happy with our products and service. Your satisfaction means a lot to us! ~ The MedicAlert Team

Courtney Hawkins

August 06 2024

Style

I would like a necklace but they only come in gold and silver I wish they came in more funky colours like pink purple and red as I am only in my 30s that's the only way you would get me to have a necklace and for the bracelets has the stitching that in the top and bottom of the bracelets been put on as a new feature as I don't like I prefer the bracelets just sold plan colour for the sports band I thought there was more choice in colour and there seems not to be is this a new thing or not as I thought you could get an assortment of colours like purple pink and others

Hi Courtney, Thank you for your suggestion! We truly value your feedback regarding our medical IDs. We recognise the significance of offering options that not only fulfil the importance of wearing a medical ID, but to also align with your personal style. We will definitely consider your request for more vibrant colour options, particularly in pink, purple, and red, for our future products. Additionally, I’ve noted your preference for more items without stitching and will share this with the appropriate team. If you’re not already aware, we recently launched an Eco-Friendly Sustainable Range that includes a beautiful purple bracelet called the "Botanist," made from vegan leather, and a red bracelet known as the "Neptune," crafted from recycled ocean plastic! We are constantly striving to enhance our range and provide our customers with the best possible choices, so your input is invaluable. Thank you once again! ~ The MedicAlert Team

Sarah Candy

July 31 2024

Bracelet

I received my new bracelet recently and really like it as it’s quite chunky, however, I’m not impressed with the clasp as my bracelet keeps falling off as the clasp keeps failing. Can’t get hold of the company when I’ve tried to try and get it fixed

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Fairly likely

Q: What can we do to improve?
Answer your phones

Hi Sarah, Thank you for your feedback. We are unable to see anything in our history regarding your attempts to contact us via telephone. We would also like to very much help you with the clasp on your bracelet. So we can resolve this matter with you, please contact us by calling us on 01908 951045 (we are open Monday to Friday, between the hours of 8 a.m. and 3:30 p.m.). Alternatively, you can send us an email at: info@medicalert.org.uk. We look forward to hearing from you. ~ The MedicAlert Team

Ronan Murray

July 26 2024

Direct debit

Very disappointed I’m not able to sign up for Direct Debit being in Ireland. In this day and age it shouldn’t be a problem. And because of this I cannot claim the discount.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Fairly likely

Q: What can we do to improve?
Get your bank to operate DD everywhere.

Hi Ronan, Thank you for your feedback. We are aware of how frustrating this may be. Sadly, we have little power over the matter as it is dictated by the actual organisation "Direct Debit," which has this specific policy in place for international direct debits. For more details, please refer to the "help" section on their website, which we have also emailed over to you. We sincerely apologise for the inconvenience, and it is something we will look further into in the future. ~ The MedicAlert Team

Beverley Green

July 25 2024

An Essential Lifeline

I am so happy with MedicAlert. The large bracelet disc is clear and very well detailed with my medical conditions. Having been abroad many years ago I found myself in a life-threatening medical situation. Luckily, being a member of MedicAlert, I was able to call them to resolve the issue. They were my absolute lifeline at such a critical time. I have now been a member for approx 20 years and I certainly wouldn't be without it.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
MedicAlert is an essential product for anyone with serious medical issues. They have an amazing team who assist with emergencies, and they hold every details of each members individual medical information, including GP, hospital, specialist, and emergency contacts.

Hi Beverley, We're truly sorry to hear about the life-threatening experience you faced while abroad. We can only imagine how frightening that must have been for you. We’re very grateful that our service was there to assist during such a difficult time. Thank you for being a valued member of our service! ~ The MedicAlert Team

Sharon Barron

July 22 2024

Useful phone call

I omitted the most relevant information on the order form for a new wrist band. I was so grateful to receive a phone call from a nurse querying my mistake. Great service!

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q:

Hi Sharon, Thank you so much for the 5-star review! We’re delighted that one of our nurses could assist you with your order over the telephone. We take pride in providing our members the opportunity to speak with a registered nurse, which truly distinguishes us from others. ~ The MedicAlert Team.

Nicola Worthington

July 01 2024

Reassuring but poor quality engraving

While my bracelet is very pretty and reassuring, the engraving leaves something to be desired. I think the engraving might be laser etched, which is nice, but it obviously didn't receive any attention to detail from a human because the positioning and uniformity of the engraving isn't very good given the price. I would have refused delivery if I had paid a highstreet jeweler to engrage something and this was what they produced.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
I would still recommend MedicAlert because the actual service that is provided is obviously second to none, and regardless of the details of any jewelery evgraving, the service still saves lives.

Hi Nicola, Thank you for leaving a review of your bracelet. We are sorry to hear that you are not happy with the engraving on the disc. I would like to assure you that the positioning of the wording is reviewed and adjusted to the best fit prior to it being engraved onto the disc, and that the bracelet does also go through a quality control process prior to being dispatched. The reason that we've opted for laser engraving on our jewellery is that it allows for much better legibility of the wording as well as increased durability over traditional manual engraving. ~ The MedicAlert Team

Janet Cobbold

June 19 2024

Customer Service Fantastic

I realised I had put the wrong type of information for my bracelet but decided it was too late to change. However, on the Monday after I had placed my order a nurse telephoned me, she said she had checked my info and advised me on exactly what I should include - she was so helpful and clearly very experienced and so I ended up with the perfect bracelet - Thank you

Stephanie Cox

May 08 2024

Exemplary service

With a fairly complicated history to fit on my id, I experienced an extremely friendly and helpful nurse who couldn't have done anymore to help. This gave me piece of mind and a lovely bracelet I'd that I'm super happy with. Thank you, MedicAlert.

Tony Hammond

April 02 2024

Why I value MedicAlert.

It gives me peace of mind in case of an emergency.

Lisa Brown

March 27 2024

Medic Alert Bracelet

I love having my medical alert bracelet.It just gives me confidence when I’m out and about on my own.Knowing that it will have all my medical details on it.If something happens.

Michael Biggs

March 25 2024

Excellent service

Joining Medic Alert was simple quick and met my needs, I just filled in the form, shortly afterwards I had a very nice telephone conversation with Medic Alert, who went through everything with me, to make sure that no stone was left unturned. I feel happy safe and have peace of mind that should I require medical assistance that my medical details will be readily available to the emergency services.. I could not be more happier with Medic Alert.

Michael Watson

March 11 2024

I feel a bit safer

Having the necklace with the MedicAlert pendant does make me feel a bit more secure if things go wrong. Thankfully, I've not tested it yet...

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Fairly unlikely

Q: Why would you not recommend?
I don't know many who would use it

Hi Michael, Thank you for taking the time to leave a review. We are glad that we are able to help provide you with peace of mind with your ID and the service that we offer. ~ The MedicAlert Team

Jayne Barrett

March 06 2024

Reassurance in an emergency

I often drive long distances to visit my children and grandchildren, and on a daily basis I’m out and about either with my dog or on my own (I live alone). Following a rare and potentially life threatening reaction last year to several antibiotics and other medications, some of which are ‘first line’ treatments. Now that I’m wearing my MedicAlert bracelet I’ve got peace of mind and reassurance that in the event of any medical emergencies, responders will be aware that I do have a complicated medical history. It also saves me walking around with various hospital letters confirming I must never have certain drugs.

Jacqueline Bannister

March 04 2024

Using Medic Alert

When I go out I feel so much safer using Medic Alert products. I had an Anaphylaxis to a general anaesthetic 12 years ago. I have been left with so many things I am allergic to medically. I never take my bracelet off and we have just purchased stickers for the car. I have been a member for 12 years and I wouldn’t be without them.

Arthur Pearce

February 27 2024

Peace of mind

My son wears a dog tag medic alert and it give me peace of mind that through wearing this all the relevant details of his condition can be acquired with contact details for his consultant. We have never had to use it yet.

Michael Hirst

February 21 2024

Satisfaction

I wear my information strap everytime I am out and I am satisfied with the product and the knowledge that the correct information is held for any medical people to access. Fixing the clasp on the leather strap is awkward at first but is no problem when you are familiar with how it works. Great help from the nurse initially in getting all the information I wanted onto the tag.

James Amis

February 02 2024

Peace of mind

I have joined Medic Alert having had a Heart Pacemeker fitted. It was very easy to do and is not expensive, especially, considering the peace of mind that it gives me. Should I need medical help but be unable to give the details of my pacemaker to any one they would be able to obtain them straight away.

Angela Carroll

January 27 2024

My Medicalert means ....

It's great to know I can go out driving etc and know they will find the information on my wrist bangle which I always have on me. If I should have an accident all they have to do is ring you and get all the information they need. It gives me confidence and security. I would recommend it to all. Money well spent. Thank you Angela

Amanda Bell

January 14 2024

Medicalert bracelet

Membership process is an easy process extremely good service and information provided my bracelet was ordered and delivered quickly and efficiently great notification all the way. Amazing life saving service well done.

Lynne Munro

December 30 2023

Excellent bracelets and great peace of mind

I'm so glad I got these since I was diagnosed with epilepsy as well as my other illnesses. When I have a seizure I cannot speak, have no recollection of it and it can take 2 days at least before I am functioning normally. These are great security anywhere in the world.

Joanne Phillips

December 30 2023

peace of mind

bought a new medical bracelot and i love it. will be buying more.

Julie Cooper

December 20 2023

Brilliant

Amazing support when somehow my direct debit was stopped to pay for my membership. It was sorted out in no time many thanks

Julie Cooper

December 20 2023

Safety

I feel so much safer with my Medic Alert bracelet. As I have several hidden health conditions 1 being Epilepsy & another Deaf

Lynda Farrell

December 18 2023

Email reqest

My main plus is the security it gives in the event of my being taken ill away from home.

Jonathan Haile

November 28 2023

My medic alert peace of mind.

Thank you for my membership ,it is a comfort to myself and my family as my condition is fatal if I have an accident and anaesthetic is administered. I am a motorcyclist and there for am quite a high risk in an accident. Thank you all .

Robin Butler

November 26 2023

Request for new and updated Medic Alert Medallion

Communicating my requirements was not easy, it was referred to a nurse. I waited over 24 hours for a call back from her. She had put some thoughts into my requirements and I agree with her suggestions. Medallion arrived within a couple of weeks. I also requested a car sticker, which I have used but it is rather large for a window sticker.

Nicola Greenham

November 21 2023

Medic Alert

I have a complicated medical history and reactions to medicines. Medic Alert has given me so much peace of mind as I now feel happy to go out by myself, knowing that if anything did happen and I needed emergency help, all my details are accessible by the emergency services. Now instead of worrying, I can get on with enjoying myself!

Sarah-Jane Chubb

November 20 2023

I am really pleased with medic alert

I am really pleased with medic alert which gives me peace of mind with my Mutiple disabilities

Rebecca Thomson MacLennan

November 11 2023

Excellent

I recently received both a bracelet and dog tag style necklace after being diagnosed with Addisons Disease. Both items were as advertised, seem sturdy, and appear to have longevity. The alert is clear and legible and since wearing it several healthcare workers have noticed and asked about it. It’s easy to explain how to use the information so my mind is at ease that in the event I’m unable to communicate that my jewellery will communicate for me. The only negative for me was delivery, and this is only because I wanted the alert as soon as possible rather than anything holding the process up. It was all delivered in the stated timeframe. The bracelet and necklace are both very secure to wear, and I’m not worried that it will slide off. Definitely make sure you measure instead of guessing your size. 10/10 would recommend and I will be a return customer in future when needed.

Paula Daines

October 13 2023

Medic Alert information

Excellent website and helpful team ,always first class information provided for myself and Son for our medical information. I renew each year

Jacqueline Matthews

October 07 2023

MEDIC ALERT

SHOULD NOT HAVE TO PAY VAT - GIVEN IT IS MEDICAL PROBLEMS. HOWEVER IT IS AN EXCELLENT ORGANISATION.

Joan Mantell

September 10 2023

New member

Purchased a silver bracelet. Good quality and clear engraving. Hopefully I will never need it, but better saf than sorry!

Mary Stokes

August 21 2023

Service and Help received

Thank you for the excellent and fast service when I needed to purchase a new ID necklace emblem and swimming bracelet. Fast and efficient service and the final items are great. Thank you

Vida Stevens

August 06 2023

Safe & Secure

I became a member of MedicAlert in 2020 following a minor medical trauma with my condition DIABETES INSIPIDUS that lead to me calling 111 for advice. The call response team at 111 have limited information at hand and continuously referred to Diabetes Mellitis. This added to my trauma and I declined further support from 111 on that occasion. I am a huge NHS supporter but realised that in an emergency I needed medics to be fully and clearly aware of my condition. I researched and settled on Medic Alert in the middle of the Covid pandemic. I wear a bracelet that makes me feel safe and secure knowing that the recognised medical icon will be there should the need arise. My medical condition isn't well known but I feel confident that the MedicAlert team will quickly pass on relevant information should the need arise.

Jeannie Medd

August 02 2023

Peace of mind, especially when travelling

Fortunately, I didn't need it,but just knowing I had the service was very confidence building. Thank you

Ayden Johnson

July 28 2023

Medical Advice

I recommend MedicAlert to be the best service.

Heather Beasley-Watt

July 19 2023

Medic Alert helped save my life

I was due to be booked into a local hospital for a kidney removal operation along with removal of a large cancerous tumor. Upon reading the back of my medic alert bracelet the doctor changed the proposed hospital for one with a critical care unit. After the operation I was urgently admitted to this unit which was not available at the other hospital. In essence my medic alert bracelet saved my life.

Margaret Edwards

July 11 2023

Life savers

I cannot recommend this service enough. In my opinion if anyone has the slightest illness/disability they MUST join. This service have saved my life twice, with them knowing all my medication, and my allergies I am eternally grateful and if I become sick (for any reason) I know that I will be given all the correct medication.

Kelly Brown

July 07 2023

Bad customer experience

Ordered a bracelet and waited 10 working days. Rang to find out where my bracelet was as it was 5 days over.. Was given a delivery date but still never arrived. After checking my app it stated my order hadn't even been produced. Funny enough after that phone call my app was updated for delivery the next day. I've now had my so called sterling silver silver bracelet for 4 weeks and has gone black ..this happened after just 2 weeks. I complained but was advised it was real. They offered a polish but at my expense to return. Yes I have peace of mind bur the service is definitely not upto it. I have decided to go to jewellers to get my bracelet polished as it saves on the expense on returning it .. Plus I need to where this daily for an allergy I have.. It will save my life but I'm.not happy with the experience plus the price I paid is alot for what you get

Hi Kelly, we are really sorry to hear you experience this problem. I believe our team has already been in touch with you but if you require additional support, please email us on info@medicalert.org.uk if you need any help and we will do our best to assist you. - The MedicAlert Team

Julia Halpenny

July 03 2023

Peace of mind

Membership of Medic Alert gives me peace of mind that in case of an emergency , healthcare professionals( HCP) would have access to my information quickly. I am on medication which must not be stopped suddenly but may interact with a lot of other medicines, so this is very important for me. I do agree with a previous reviewer that MedicAlert need to raise their profile so that all HCP are aware of the need to check if a patient is wearing any alerting ID e.g. tags, etc.

Elizabeth Dixon

June 23 2023

Peace of Mind

i have a complex neurological condition, and it is important that emergency services and medical personnel have access to my full records held at Medicalert BEFORE they commence any form of treatment. Knowing, that from the bracelet that i wear and from the card i carry in my phone case, medics can access my records and act accordingly. this gives me and my family great peace of mind.

Keith Jagger

June 11 2023

Good customer service, but some product limitations.

I can’t fault the customer service, when my purchased Endurance bracelet failed twice in the first week and I wanted to change it for a dog tag, the fault was identified as caused by a faulty batch of spring pins. I agreed to try it with replacement pins and these arrived within a week and have not failed since. Unfortunately the Endurance bracelet was mot ny first choice of emblem, but as I have a large wrist, and needed a large emblem, it was (Anything else wasn’t long enough strap and too small an emblem). I still regret not going for the dog tag again, which I had for many years previously, and wore day and night. Now I have to remember to put the Endurance bracelet on each time I go out. Wish I had refused the offer of new pins.

Shirley Hosler

June 05 2023

Peace of mind

Worn a medic alert bracelet for approximately 50 years but, agree with other reviews that MA could benefit from promotion. Orders for jewellery are checked now and a Big " Thank you " to Sarah ( sorry no surname ! ) who spoke with me and as a result changed what I had requested to be written on my bracelet, which was far more relevant! and makes me feel safer now.

Peter O'Malley

June 03 2023

GOOD TO HAVE MEDICALERT

HAVING BEEN A MEMBER FOR MANY YEARS, I FIND HAVING THE BRACELET ON MY WRIST A COMFORT. LIVING ALONE AND TRAVELING ALONE WITH A CHRONIC LIFE LONG CONDITION, HAVING THE REASSURANCE OF MEDIC ALERT MAKES LIFE BETTER. HOWEVER, I MUST SAY THAT I WOULD LIKE MEDIC ALERT TO RAISE IT'S PROFILE. RARELY DO I SEE ANY POSTERS, ADVERTS OR ALIKE ANYWHERE, EVEN AT HOSPITALS. I HAVE ALSO HAD TO EXPLAIN WHAT MY MEDIC ALERT IS ABOUT. HEALTH CARE PROFESSIONALS SHOULD ALSO BE MADE AWARE OF MEDIC ALERT, SO THEY KNOW MORE MEDICAL INFORMATION ABOUT A PATIENT.

Nigel Paterson

May 30 2023

Peace of mind . . .

Since joining MedicAlert in June, '22, I have been hospitalised several times. My MedicAlert wrist-band & wallet card have provided vital information at triage. Time was saved & treatment plans organised more quickly because the Health Professionals had a much clearer idea of my complex co-morbidities. Diagnosis & Prognosis were far better supported.

Kevin Williams

May 29 2023

Excellent

Excellent facilitie when it is needed

Anne Dickinson

May 27 2023

Response to loss of ID tag

I lost my new ID tag and reported it. Anthony kindly responded by email to reassure me that Medic Alert would be in touch if they received any news. In the meantime, he would report the weak fastening on the tag. By the way, the tag arrived well in time for my walking holiday. Shame it was lost.

Wendy Wylie

May 23 2023

Peace of mind.

I have epilepsy, if I have a seizure with a head injury I need a 999 ambulance, I am also taking Warfarin which also requires a 999 ambulance following any head injury, if I was alone, without the information on the bracelet, I could become seriously unwell, I feel more confident that in an emergency situation my needs are more likely to be met and my next of kin would be informed, the website is not entirely straight forward, but I’ve managed to work it out on the two occasions I have used it by entering a key word in the search bar.

Hi Wendy, thank you for your feedback regarding the website. We are working really hard to optimise it as much as possible, so hopefully, in the near future, you will find it much easier to navigate. We are happy to hear we are providing you with peace of mind.

Shaun Steiner-Goldberg

March 14 2023

Complicated Website and Join Up Process

Found the online join up process time consuming and frustrating compared to filling in a paper form. Payment may have been taken twice but I'm really not sure. I never could work out if the bracelet was included in the initial membership and trying to find out was so hard I gave up on getting one in the end.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very unlikely

Q: Why would you not recommend?
I'm autistic, and the complexity of the online form is so much I wouldn't recommend it.

Hi Shaun, we are really sorry to hear you experience this problem whilst signing up. We are working hard to make the process as accessible as possible but we are constrained by the limits of modern technology as well as the amount of data we require from you. We understand that people living with ASD may need additional support, so please feel free to pop us an email on info@medicalert.org.uk if you need any help and we will do our best to assist you. - The MedicAlert Team

Gillian Pasha

February 28 2023

Feel more at ease

I found the staff very polite and helpful. The process was easy and straightforward, and both my partner and I feel a lot more at ease now we know that if we are unable to let medics know our allergies and medicines, they can access the information quickly.

John Fletcher

February 22 2023

helpful and efficient

I logged on to change some medical detail and also to order a new bracelet as the details would need changing. I opted for chat and was offered a phone call discuss changes and make my order. They were extremely helpful and made sure I had all the correct information in place and that I was happy with my selection. It is lovely to be able to speak to an actual person.

Dawn Avery

February 16 2023

Awesome

My son is now 31, we used this service for many years. He has autism and many health difficulties. He was a runner as an infant and often went missing, the medic alert listed his needs and gave us peace of mind. When you cannot communicate and have health problems it is a double worry, thankfully with medic alert we were reassured that should we get separated his needs would be documented and responded to. Living with difficulties is stressful enough so when we heard about medic alert it was one way of assuring he would receive the assistance needed if we were not there. Thank you

Richard

January 24 2023

Great Svice

The service provides everything which I need.

Anne Barnes

January 18 2023

Access to my records when I can't communicate

My medical condition can result in loss of speech, sight, coordination and it will look like I have had a stroke. My verbal responses to questions cannot be relied upon. Having the Medic Alert system gives me the reassurance that medical personnel will have an early indication of what might be the cause of my illness and my next of kin can be contacted straight away.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Fairly likely

Q: What can we do to improve?
Do you have a repair service? I have previously ordered sports straps which have worn out or become dirty. Do you have a system whereby I can send you the medic alert disc so that a new strap can be fitted?

Hi Anne, thank you for your feedback. We do have a repair service, for more details, please visit our website - https://www.medicalert.org.uk/alterations-and-repairs/

Robert Nicholson

January 13 2023

Breaks data protection laws.

Beware of this company. Once they have you signed up to their expensive subscription service there is no way to delete the subscription. If you dont pay it they will contact your emergency contacts - provided for emergency use only and tell them that you are in danger because you did not renew your subscription. This breaks GDPR data protection rules. They will also constantly spam you with email, letters and phone calls.

Hi Robert, we apologise for any miscommunication. We ensure that we follow the highest standard of GDPR rules and you have been removed from our marketing subscriptions. - The MedicAlert Team

William McQueen

November 26 2022

Peace of mind

Wearing medicalert ID has helped me twice when I required medical assistance. The hospital could get the required information from my wallet card and dog tags. MedicAlert gives me peace of mind 24 hours a day, anywhere in the world.

Liz Hunt

November 17 2022

Fantastic!

As I am type 1 diabetic, I ordered a MedicAlert bracelet to replace my old one that I'd had for several years and the new one is so much better, fits just right and arrived in a very short time. The previous bracelet had a Velcro fastening that became very worn and kept undoing itself but this new one feels very secure. So, excellent all round, thank you!

Stewart Davidson

November 13 2022

An excellent service

I have recently become a member again due, mainly, to a deterioration in my general health. I have conditions and am taking certain medications that anyone assisting me in the future needs to be aware of my condition. Medic alert provides such a safeguard against misdiagnosis or medications being not being given or incorrectly being given. Medic Alert has given me peace of mind when going out.

Andrew Foley

October 13 2022

OUTSTANDING !!!!!!!

I've got to admit, I have been a stupid PLUM. I have been a member since having 3 cardiac arrests in one night back in Feb 2012, I'm only here today because of my youngest daughter {19 at the time } who started CPR on me, and stayed by my side and helped those great guys we all know as paramedics & doctors. Ten years later and so many changes to medications and 2 ICD implants and more serious health problems. My daughter set up my account and told me "Dad, you must keep it up to date!", and so did I !!!! PLUM !!!! Today is the 1st time I've really used a computer and I've just spent 4hrs updating everything and setting up an online account, I've even paid £4.99 to get the wallet app on my mobile. {GET ME } but seriously people if you know someone like me, who just buries their head in the sand, tell them to join, and sign up it really is easy, and the guys on the phones are just the best so polite friendly they make you feel so great.

Jane Leaper

September 23 2022

What is the point?

I joined this service because a leaflet about it was given to me at the hospital. So far I've bought a rather expensive bracelet, authorised an annual direct debit and uploaded a document about the medical trial I am in. I admit I'm having some difficulty experiencing this as good value, given that the only circumstance in which I might find the service useful is if I was in a car accident and so severely injured that I could not communicate. Even then, the medical staff could get my medical details from my i-watch. The event has a probability of around one in a hundred thousand. I would not take out insurance on those odds, so I am wondering why I am a member of medicalert.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very unlikely

Q:

Hello Jane, We certainly do hope that you will not experience a situation in which our service is needed. Unfortunately, however, our members experience situations in which their vital medical information is needed by those caring for them, and where they cannot communicate them themselves, every day. They may struggle to communicate due to being unconscious, being in shock, or their medical details being too lengthy to retain and concisely explain. Having access to the individuals details mean that fatal errors can be avoided, the right treatment provided as quickly as possible, and lives being saved. We hope you do find value in our charity's service but if you have any further questions about the elements of our service, we'd be happy to help further. Kind Regards, MedicAlert

Christine Chatfield

September 09 2022

excellent service

Excellent service and delivery, gives me peace of mind. Thank you!

lindsey blase

August 31 2022

makes you feel safe.

I've had my bracelet for nearly 20 years, and recently persuaded my husband to get one. I keep my medical info up to date and it's good to know that this info can be instantly accessed in a medical emergency.

Jennifer Graham

August 20 2022

Peace of mind

I have subscribed to MedicAlert for many years. I wear a MedicAlert silver bracelet bought many years ago and still in tip top condition. By continuing my membership I have peace of mind that should I need urgent treatment the details of my allergy will be available instantly and my medical history there with one phone call.

Peter Mulcock

August 19 2022

Review of Membership

Why am I a Member of Medic Alert? Simply because it means that if I'm involved in some accident or suddenly taken ill, medical personnel will very quickly be able to identify and take action regarding my special medical need of being steroid dependent. This is very reassuring, since without swift action being taken there is a significant possibility that I would lose my life. So, I am very grateful for the MedicAlert scheme and the bracelet that I wear continuously.

Gary Flynn

July 24 2022

Simple and quick process

I am a new-ish member, having joined April 2022. The whole process from start to finish was easy and quick; from picking the style and type of ID, to receiving the product could not having been more straightforward. Thankfully, I have not had to use the emergency service!

Anthony Cornish

July 21 2022

Marketing

While I wear bracelet all the time, it is never used when I am post ictal on ground. The public & medical crew aren’t familiar with Medic Alert.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Neutral

Q: What can we do to improve?
Increase marketing of the service & benefit the product / service provides

Hi Anthony, thank you for your feedback. We are working with the NHS to educate their staff on the uses of medical IDs and we do provide training resources to healthcare professionals. We try our very best to get training resources out to all of the different areas of the NHS and emergency services, however as a small charity it is sometimes difficult to reach absolutely everywhere, but we will continue to spread the word. -The MedicAlert Team.

John Leete

July 19 2022

THANK YOU

Staff answer calls promptly and deal with enquiries professionally and courteously at all times. I wear the Medic Alert bracelet safe in the knowledge that if emergency help was needed, they would react with all due care, attention and professionalism

Margaret Edwards

July 14 2022

Life Saver

Can’t recommend this service enough. My life has been saved twice by having this and I’m not frightened now that if I am unable to tell them about my illnesses and allergies, for whatever reason, I am safe.

Nigel Paterson

June 14 2022

Outstanding telephone conversation.

I've only just joined MedicAlert, so going through the checking/submitting medical details. I was phoned today by one of MAs nurses who needed to clarify and, as it turned out, radically re-prioritise some of my health issues. Without her expertise & patience, I would never have known just how serious one of my conditions was & needed to be right at the top of the list. I can't praise her professionalism highly enough & my gratitude knows no bounds.

Geraldine Maclaine

June 12 2022

Refused CPR

I have signed Advanced Decision to refuse CPR and certain treatments and sent in copy to Medic Alert. I wanted anyone who found me collapsed to know I had refused CPR. Wearing the Medic Alert necklace makes this information easily available and so I feel safer.

Judith

May 25 2022

Bracelets break and can't be repaired

Unhappy that every year my bracelet breaks and the strap can't be put back on. Thompson's won't repair them either

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Neutral

Q: What can we do to improve?
Improve quality of bracelet. Weak and poor

Hello Judith, We're sorry to hear that you're experiencing issues with your MedicAlert ID. We would be happy to investigate this further as most of our IDs can be repaired by our Alterations and Repairs Service. Please can you get in contact with us directly on 01908 951045 or info@medicalert.org.uk to allow us to support you with this. Kind regards, the MedicAlert Team

John Bould

April 28 2022

Service

Not straight forward to apply. Web site not user friendly but could have been me? Two straps in offer but shortage so only one forwarded. Second still not arrived.

Hi John, thank you so much for your feedback. We are always looking to improve our service and website, so we are grateful for your comments. Would you be able to give us any more information about what exactly you found difficult so that we are able to make any adjustments necessary? Thanks, the MedicAlert team.

Malcolm Thomas

April 17 2022

Main Benefits for Me

I have 3 chronic medical conditions, so have peace of mind to wear a bracelet as an ankle chain and carry a wallet card in my pocket. Hopefully, in case of accident or other situations, these will be found, MedicAlert contacted and lead to my being treated accordingly. Well worth the membership fee.

Robert Bridgland

April 11 2022

Very Useful and Necessary

Carry MedicAlert Dog Tag all the time. Suffer Diabetes and IPF and would not want to be ill and collapsed and people thinking I am Drunk or on Drugs and just ignoring me. Also in case of an accident I want medical staff to know what could be affecting me. Very very useful and in my opinion A Must

Thomas (Bill) Archer

April 08 2022

Disastrous website and communications

I have tried several times over the past week to join and purchase jewellery but the website is slow and cumbersome. I have also liaised by email, culminating in being sent a discount code which was a pleasant surprise. However, when I tried to use it, the code was rejected as being invalid or out of date. I tried to use it the same day I received it via email. I have just tried to do the whole process again and all my details have been lost which means I would have to start from scratch on my medical records etc, which took ages to get right. So disappointed I cannot tell you. I am now looking for alternatives to MedicAlert on Amazon, so if anyone knows a better product please let me know

Hi Thomas, thank you for your review. I am sorry to hear you have had such a hard time getting signed up on our website. If you did still wish to join MedicAlert, we would be happy to help you. The best way may be to simply call us on 01908 951045 and we would be able to walk you through the process over the phone.

Melanie Pimm

April 04 2022

Safe and Secure

Being epileptic, I could have a seizure at any time, in any place. Wearing my MedicAlert bracelet makes me feel safe and secure, knowing that my medical conditions and medication will be immediately accessible in need.

Beverley Papworth

April 03 2022

New member, products and service

I am a new member and needed to join as I had major surgery last year, plus have medical allergies and some other health things that I’d like to know were known about should I be poorly and need medical help. I was very impressed with the help I received when I rang up to join. I had a few problems in the first few weeks getting things right but all were sorted out swiftly by the team, the nurses and I relaxed. The products and service has been great. The website is easy to fill in and upload all medical details, medications, concerns etc. As a retired nurse I know how important medical history and all it entails is, so this is really a great peace of mind. I am sure if I need further advice or help now I’m a member it will be there for me. I have already recommended this to several friends. Thank you everyone.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
As a retired nurse I know how important medical history and all it entails is, so this is really a great peace of mind. I am sure if I need further advice or help now I’m a member it will be there for me. I have already recommended this to several friends. Thank you everyone.

E New

April 01 2022

OK, but needs to publicise more

I joined up over 25 years ago because of allergies & other medical conditions. In 2019 I had a severe allergic reaction; the paramedics looked at my bracelet but the hospital staff ignored it. I've had other instances where medical staff ignore my bracelet. More needs to be done to publicise the potentially life-saving information provided by MedicAlert & similar services through their bracelets & tokens.

Thanks for your review, it's always useful to hear this type of feedback. We send educational resources to GPs, Hospitals, training facilities and more, but as a small charity it is sometimes difficult to reach everyone. If there are any specific places you have been to where it should have been recognised but was not, then please do let us know and we can speak to them directly.

David Spinks

March 31 2022

Records what the NHS forgot

As my GP record is blank, my MedicAlert record is the only one accessible by practitioners when they treat me, perhaps in an emergency. Obviously MedicAlert is better at handling one’s personal data than the NHS!

Christine Holcroft

March 25 2022

Giving peace of mind

I have been an identity bracelet/necklace for 45 years. My first was from medic alert and then I changed to another for a short time. I came back to medic alert due to the fact that the information is always available if needed and it’s easy to update and renew membership online when/if needed. Lucky enough not to have used the emergency service, so far, but it gives me peace of mind when I’m out and about.

Adrian Abbott

March 23 2022

Great service

It was used in hospital recently to get all details correct when I was non responsive.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
Best way to get medical details to people who needed. Bracelet obvious I have medical issues and people aware of it.

Stephen Burdett

March 15 2022

Difficulty entering medical data

I could not figure out how to enter data in the way I wanted so asked for a call back. The nurse who rang me was very good and listened to my concerns, she was quickly able to enter data on my behalf and completed the rest of the membership and order very efficiently. Many thanks

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
I have had an SOS Talisman for some years and was was horrified during a recent emergency admission to hospital that neither the Ambulance crew or Nursing staff seemed to know what it was! So I turned to Medic Alert as the leaders in the field.

Maria Jepps

March 08 2022

horrified

I cannot give a proper rating for this. I have been horrified by the fact that nobody of the medical profession, not ambulance staff, nor hospital doctors / nurses / care workers... nobody cared to read or even consider looking at my Medicalert bracelet. Even the two 'nurses' / blood takers bothered to read it - everyone asked me about allergies (altho' I was whoozy) and blood group and medication. Nobody, even the 'nurse' / other operative who took my blood and removed my bracelet to clean the blood off it..... nobody looked at it, or used it to contact Medicalert to find out those answers. They relied on my poor, inaccurate memory to find out. I had been taken in as an emergency with pain around my rib cage. It was suspected as a possible heart problem. I had been awake and in pain all night. I was shocked. It looks like you need to make medical staff aware of your service.... no publicity = no effect .... think about it.

Hi Maria, thank you for your review. Paramedics are trained about Medical IDs at the very beginning of their training, however due to the different training done in different areas, this training can vary. Some paramedics are trained to always check IDs, some are trained to only check them if the patient is unconscious. We try our very best to get training recourses out to all of the different areas of the NHS and emergency services, however as a small charity it is sometimes difficult to reach absolutely everywhere, especially with the high turn over of staff at the NHS. If you are able to, please may you send us the details of the hospital you went to so that we can send them some more training recourses so that this does not happen to anyone else? Thank you.

Robert Auty

March 04 2022

Silicone bracelet

I think the yearly membership is to expensive for what you get. Plus I just bought a expensive silicone bracelet from medic alert and it's so uncomfortable. Not happy at all!

Hi Robert, thank you for your review. We try to keep our costs as low as we possibly can for the service we provide. you can see exactly what your annual subscription goes towards here: www.medicalert.org.uk/pricing/ If you are unable to afford our service, we do offer some programmes (funded by kind member donations) that help discount our service, so that everyone is able to use our lifesaving service. If you wanted to apply for these, please contact us directly.

Ian Shepherd

February 28 2022

Very satisfied New Member.

Joined Medic Alert today,spoke to two ladies over the telephone,the first one took all my details then transferred me to a Nurse to take my Medical history,both of them were very efficient in their jobs,Thank you.

Piotr Stylo

February 03 2022

Highly reliable

Medic Alert is okay. People with disabilities get help and can become more independent.

Mark Gregory

January 31 2022

Ease of mind

With having multiple health conditions. Joining MedicAlert give me peace of mind knowing my heath conditions are easily accessible with warnings etc.

Sally Greaves

January 30 2022

Sally Greaves

Bracelets can be dodgy clap not as good as 40 years ago when l joined and it came off abroad

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
U have all my medical inf stored if needed

Thank you for this feedback, we would love to hear some more information about which clasp failed for you so that we can improve on them. If you can, please drop us an email at marketing@medicalert.org.uk with more information.

Paul Mylrea

January 27 2022

Sense of security

I've never had to rely on the band, buut it does give me comfort when travelling (for example, to Latin America where I used to live). It is comfortable and pratical - I've worn my band while swimming in very cold water with no problems. So all in all a great product.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
The sense of security it brings

Sandra P

January 24 2022

Confidence

Always wear my bracelet, but so far ? not needed it to be used. Gives peace of mind to myself and my family that information can be obtained quickly and easily.

Alasdair Cook

January 16 2022

Medicalert Necklet

I wear my necklet every day - but as there has never, yet, been a need for anyone to see it, I have no personal knowledge of whether or not the system would work

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
I still believe that it can be helpful

Mark Wendruff

January 15 2022

Reassurance is the key

I've been a member with my engraved bracelet since 2000. I have endured 3 cardiac arrests, 4 ICDs and open heart surgery since 1994. Happily, no emergency has arisen requiring a call to Medicalert yet. But I wouldn't want to be without it.

Prudence Goodwin

December 31 2021

Bracelet

Delighted to receive my new medic alert bracelet. Thank you.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
Once needs are diagnosed, it assures that help will be as quick as possible.

John Hillman

November 14 2021

Excellent service that provides peace of mind!

So glad that I became a member four years ago. Fortunately I have not been in an emergency situation since joining but the one thing that membership gives me can be summed up in one word - "reassurance". Have found the staff at Medic Alert to be most helpful every time I have needed to contact them with queries or amendments to my details. A highly recommended company.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
Staff helpful and knowledgeable. The type of service that Medic Alert provide is needed more than ever these days with the numerous problems experienced when using the NHS and continuing problems surrounding the coronavirus outbreak.

Dessiree Forrest

November 13 2021

Piece of mind....

I joined Medic Alert back in 1997 after being diagnosed with a life threatening illness. To date, I have been lucky enough not to have had to use their services, but knowing they have all my information and are there 24/7, 365 days a year makes all the difference. Should anything happen my ID bracelet carries all the information necessary to make the call that could hopefully save my life.....

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
Speed is everything in an emergency, a simple call from a paramedic/Hospital could make all the difference!!

Tabitha Kemp

October 29 2021

Love it

I love the peace of mind and I love the fact that my bracelet isn’t the bog standard type- there’s a choice £32 a year is excellent value for qualified nurses to check your record and to keep you safe

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
It’s total piece of mind, and it’s really easy to update your record should it need changing

Lisa Collis

October 26 2021

Cannot figure out how to replace a lost bracelet

I have been all over this website a hundred times but there doesn’t seem to be a way to order a replacement bracelet. It’s probably just me but I can’t get through to the online chat either for advice.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
It makes me feel much safer

Hi Lisa, you will be able to browse through all of our products by going to the 'SHOP' part of our website, there you can choose an ID to replace your previous one. To order the bracelet you will need to be logged in so that you can choose, from your record, what will be engraved on the ID. If you do have any more difficulty, may I suggest phoning us on 01908 951045 and we can help you replace your ID. (Our opening hours are 8am till 3:30pm)

Tanya Dawson

October 19 2021

Disappointed

Unfortunately I have had problems with ordering braclets that fit properly and am disappointed with the service I have had with regards to this

MedicAlert response - I am sorry to hear that you've had problems ordering a replacement bracelet. I can see from our records that we have attempted contact twice to understand the change the engraving that you would like made and, unfortunately, we cannot provide a replacement until we're sure that we have had a response regarding this as all IDs are custom made. We will attempt to contact you again directly to agree the correct engraving but please do also contact us on 01908 951045 (8am - 3:30pm, Monday-Friday) as soon as possible to allow us to proceed with resolving this issue.

David Court

October 11 2021

Happiness

Thank you for providing peace of mind to the family and myself with regards to my health and safety. If I could rate your whole team, Service you provide and quality of product it would be 10 gold stars and no homework at the weekend.??

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
Peace of mind

Lynda Piddington

October 07 2021

Peace of mind

As someone with an ongoing medical issue who wishes to remain "normal" and not have my medical issue be the main focus when enjoying life it is a blessing to have a service that I know in time of need will ensure that the best care will be given as instant access to my medical condition and medication is available. As a plus it also gives peace of mind to family also aware that should I be in need of assistance while living my best life it is available at the end of a simple call.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Neutral

Q: What can we do to improve?
Perhaps make the general public more aware that not all conditions are visible but to look for the medic alert symbol on someone or in their possession if found in need of attention.

Lorraine Goddard

October 05 2021

Email

Would like email confirmation of recent annual payment

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
Incase of emergency I have peace of mind knowing my medical history was immediately available.

Hi Lorraine, You should have received an email but I can confirm that your account is showing as renewed and your renewal paperwork has also been dispatched to you via post. I hope this helps!

Melanie Sims

September 24 2021

Membership charge

MedicAlert I am sure save many lives, however I feel that the membership cost is nothing more than ridiculous. It is such a shame.

Thank you for your feedback Melanie. As a charity, we keep our cost as low as possible at £36 per year, less than a takeaway coffee per month. Whilst we ask those who can afford to to pay, we also have a number of projects available to provide subsidised membership and/or medical IDs for those requiring assistance in accessing our service. If you'd like any information about these projects, please do get in contact.

James Neagle

September 23 2021

My happy link

My chain and dog tag are just what I wanted. Both with the benefit of back up details, Medic Alert have about me. Information held about me, for the right services who can help see me safely through any problems/emergencies.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
I researched this product/service as I believe it is there for piece of mind

Rosie Rooke

September 10 2021

Just try setting up your online account!

I have wasted most of a morning trying to set up my online account. Two operators have assured me the problem is now fixed, the last gave me a generic password to access the account which the system does not recognise. I’ve tried to ring for a third time and after waiting for an answer for over five minutes gave up. What a waste of time!

I am sorry to hear you're having some difficulties Rosie - we would like to contact you directly to resolve this issue. Please can you message us directly, using the form on www.medicalert.org.uk/contact-us with your contact details and the best time to call you.

Robert Vanderhook

September 05 2021

Replacement ID Tag

Great service. Easy to have new tag made. Arrived within time stated.

Alan Vinton

September 02 2021

Another good ordering experience

It is always a pleasure to deal with your on-line ordering process. It's simple to order, quick confirmation and speedy delivery of all components of the order.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
Consistently good service, an excellent repositary for all medical information

Angela Ludlam

August 25 2021

slight problem

I am pleased with my new bracelet it is just what i ordered, the problem i have to report is that (after only a few weeks) the black lettering has not stayed in place, most of it has disappeared leaving it difficult for anyone to read. I would be grateful to receive some advice on how to resolve this matter

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Fairly likely

Q: What can we do to improve?
see above

Thank you for your review Angela - It sounds like there is an isolated issue with the enamel on your item but we will investigate further to identify what has happened. We will be in touch directly to discuss and find a resolution.

Lizzie Dutfield

August 25 2021

Definitely would recommend

I have belonged to MedicAlert UK for over 31 years. A very very good organisation, would recommend to anyone with a life-threatening illness.

Martyn Propert

August 20 2021

Medic Alert Excellent

Medic Alert Bracelet Excellent as needed when needed and noticed by emergency service IMMEDIATELY so helped them in helping me.

Christina Peden

August 01 2021

Thank you

Professional and caring service.

Melvin Nelson

August 01 2021

Updates

Needed a new disc with latest details so took a little time but a good service all round

Pamela Garwood

July 31 2021

Excellent service and products

Excellent service,products and peace of mind. I brought extra cards so my next of kin has one I have one and one in the car.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
Peace of mind and save your life. Thank you

Elaine Halls

July 30 2021

Peace of mind...for me and medics

Delighted to have have recived my remade emblem back today. Peace of mind restored even though i dont often go out. Peace of mind too for any medics who might have to treat me. Reading my emblem they would realise they couldn't just pump me full of meds!

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
Makes life more relaxed, less to worry about kinder to self, family and medics.

Charlie Vaughan

July 18 2021

Crap

Will not be recommending this crap website to anyone as says your entitled to a free card and then when u pay it’s £36 ? have made sure that they don’t advertise it on Facebook scamming (...)

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very unlikely

Q: Why would you not recommend?
Because your scammers

We're sorry to hear that you're disappointed and won't be recommending the charity's service, Mr Vaughan. We would like to reassure you that the charity is not a scam - we have been active in the UK for 57 years and are recommended by the NHS. All members are entitled to a free Wallet Card (which I believe you are referring to) with their first year's membership. Membership is normally £36 a year, a cost we aim to keep as low as possible to ensure we're accessible to those who need us. However, we do also provide free or subsidised membership via our Goodwill Project to those experiencing financial difficulties. We hope this clarifies our service and pricing but please do let us know if you have any further questions.

Helen Baxter

July 18 2021

Peace of mind

I would never take mine off. I know from experience that you never know when you may need it.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
It is potentially life saving

Rita Ellis

July 16 2021

Feel safe

Knowing that I have always got my MedicAlert SOS bracelet on, I can feel safe should anything happen all the information/telephone number is on my bracelet.

Sally Marchant

July 10 2021

Bracelet

I have renewed my Medic Alert Bracelet, I always feel that the bracelet gives me added protection, especially if I was unable to communicate

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
They are not intrusive and for the reasons given above

James Bond MBE

June 26 2021

swift efficient

easy to set up account and order items

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
as above

Ruth Hector

June 24 2021

Very good!

I like the bracelet you have sent me, just a few days after I submitted everything. It feels just like my SOS bracelet did, except this time, I don't even need to take it off in the shower or anything, so I just have it on 24/7. o it's there all the time in the very rare event I should need it, and I don't even have to think about it. It's a bit thin, so FEELS like it might snap one day in a few years, (whether or not it does remains to be seen), so not 5 stars, and I occasionally check the clasp (as I did for my old SOS bracelet), but so far so good. A great service.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
It is there round the clock; you can leave it on all the time so don't have a fiddly part getting it on each day; the phone number, your code, and vital information is engraved on the metal to get a bystander or whoever started with ringing you, it's light.

Joanne Wesley

June 14 2021

Life Saving

The service you provide is life saving. When I was first diagnosed I felt very vulnerable went out of the house, but with my MedicAlert bracelet I felt safe. The jewellery you have many styles and prices to choose from.

Pamela Rosenfeld

June 02 2021

Provides comfort

I wouldn't feel comfortable about going anywhere, either before Covid, or again now, without the reassurance of my Medic Alert wrist band.

Allanson Webb

April 29 2021

Terrible Customer Service

I recently became a member on behalf of my father but wish I had gone elsewhere. The customer service is terrible and you can never get through to anyone. You are on hold, speak to someone and then get cut off!!!

MedicAlert response: We are so sorry for our recent phone line issues. These only affect our member services line, not our 24/7 emergency helpline, and are being resolved. I understand that you did manage to get back in contact with the nurse you speaking with shortly after the issues occurred but if you require any further support, please do let us know.

Susan Conway

February 18 2021

Live with Confidence

It gives me great reassurance to know that in the event of a medical emergency Medic Alert would be there to support the emergency doctors with up to date information about my health that would not be immediately evident.

Toby Cuss

January 11 2021

Excellent Service

They have always been great to deal with. Always very organised and can't do enough to help with any enquiries over the phone. As a serious allergy sufferer, it gives you peace of mind knowing you are covered by MedicAlert

Evan Jones

December 23 2020

Peace Of Mind

From my point of view the primary benefit of the MedicAlert service is peace of mind. I am happy that in an emergency situation medical professionals are able to recover important data to ensure that any treatment I receive is tailored to meet my immediate needs and is relevant to my other existing conditions.

Annie Judd

December 20 2020

Medic Alert is a vital part of my life ... but only one issue

I have had a bracelet for many many years and draw great comfort from this fact. Only issue re most recent purchase of a new one was the fact the bracelet fell off my wrist for no good reason. This was very worrying. The MedicAlert team were in the end very supportive and I was given my bracelet back with a larger lobster clasp However it did come off again and I was once again unnerved. I didn't make a fuss as the Team had had apparently no other such issues... so I began to think it must be ME ! My suggestion is that they should build in a safety ring or something that would hold the bracelet on the wrist if it should for any reason become likely to fall off. These MedicAlert items are not just ornamental ... they are our potential life savers.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
I have already done this for a friend with MS ... I would not hesitate to recommend. The Team are delightful and the products are excellent in the main.

Hi Annie, I am sorry to hear about the clasp issues you have experienced. Please do get in contact if this is continuing with the current clasp. If you have a Silver or Gold item, we do offer a safety chain to safeguard against an item getting lost if the clasp catches and opens. For stainless steel, we offer the 'Forget-Me-Not' which has a ring to secure the bracelet long term. I hope these options help!

Pauline Macdonald

December 20 2020

Exemplary

Hi I first joined medic alert in 1977... I think! In all of this time I have never had anything to fault them on. My records are available to me to check on details. Staff are both welcoming and efficient, also jolly. I trust them implicitly. Thankyou for decades of feeling not only safe, but also secure re info holding.

Elizabeth Tait

December 16 2020

Silver Artisan Bracelet

Good website. Arrived quickly, Looks even better in reality than on the website. I have had many bracelets over the last 25 years and find Medic Alert ones are of a much superior quality. Engraving clear and legible, unlike other brands I have had. Warning: don't get it too big. My previous one lasted less than a week because I pulled off a sweater on the golf course and it came off and never saw it again. Silver scratches a bit, I had gold bracelet in the past , but they have become so expensive.

Diana Osborne

December 14 2020

Correct help when really needed

As an old - usually fit - lady with an eclectic range of allergies, I always use MedicAlert. I understand that it is a thundering nuisance to have a patient who is allergic to all adhesives and to a range of medication. During two recent emergency hospital admissions, my MedicAlert bracelet and record proved invaluable; I had a high fever and was barely conscious, but the ambulance staff and then two sets of hospital staff were grateful for the info, and adjusted tests and treatment to allow for my allergies. My problems were traced to 'wandering' gallstones, and the infections and underlying cause were successfully treated. If you have allergies - use MedicAlert; you never know when it just might save your life.

Susan Bates

October 25 2020

New

Easy to use website. Lots of information provided to help.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
Think it is a wonderful idea that will help save lives.

Nimra Shah

August 23 2020

Great concept

Easy to use

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
It's a simple way to keep safe

Roger Griffiths

August 19 2020

Roger Griffiths

Have been a member for 45 years. It provides me with comfort every day.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Very likely

Q: Why would you recommend?
Potentially life saving charity.

Pamela Varey

July 20 2020

Vast improvement

I am very pleased with the improvement in updating my medical record. Obviously with a little help from yourselves but I am now confident that I can keep this up to date in future in line with my doctor's records.

Q: If you knew someone who could benefit from our service, would you recommend MedicAlert?
Fairly likely

Q: What can we do to improve?
The improvement in the online update has been impressive, especially since I last tried in June.

Doreen Stokes

July 02 2020

Wouldn't be without it

10 years ago I was resuscitated & since then I have worn a bracelet. It truly does give peace of mind should I be involved in a situation where I wouldn’t be able to tell of my serious allergy to suxamethonium!

Chris Morse

July 02 2020

Lifesaver!

Been a member for years. My bracelet is my voice if I am unable to explain my medical conditions & need help... A true lifesaver.

William Irvine

June 12 2020

Excellent

Excellent service all round. So far not have needed it to be used but from the setting up of the information that I require to be on my info they have been superb. Excellent service and attitude.

Leah Williams

May 28 2020

Through a parents eyes

Signed up to MedicAlert a year ago in the safe knowledge that if my teenage daughter, who was newly diagnosed with several medical conditions, needed help that MedicAlert would not only help her as fast and efficient as they can, they would contact me as her parent. I felt confident in letting my child go out with friends, on their own or even on school trips that the information needed by medical assistants would be readily available rather than guessing her information or taking extra time with paperwork or not knowing at all. My child also felt more confident in leaving me & having freedom with the knowledge shes in safe hands with MedicAlert.

Peter

May 27 2020

Valuable Service

I greatly appreciate that you and your colleagues are continuing to work and to serve us during such a distressing time. Yours is a particularly valuable service which can slip from memory during our everyday lives, but suddenly becomes of vital importance within moments, in a crisis. I hope you all stay safe and well and get a well deserved holiday once things settle down Kind regards Peter

MS CB

May 18 2020

Thank you

I would like to thank you and your staff for their help and assistance made on my behalf to make the changes and adjustments to the ID Bracelet which is exactly how you described and that I am very satisfied with the outcome. I also wish to congratulate MedicAertl o their outstanding services and support that your company provides for people like myself who rely on that bit extra support as my family live quite a distance away. And am very appreciative of the time spent on my issues also, would like to say that I am very supportive of your cause and appreciate your excellent 'Charitable Cause'.

Bianca Mitchell

May 18 2020

First class all the way!

I've been a member now for a year and cannot say enough about how much I appreciate the service. Ordering my jewellery and the accurate engraving and delivery of my items was wonderful, and updating my record as needed has been so easy - a huge relief as I get used to my 'new normal' of having multiple heart conditions. Knowing my record will be available to First Responders and any emergency care needed has helped me feel safe, fully confident to get back out there and live my best life.

Mrs H

May 11 2020

Praise due!

On Sunday the 3rd May, I realised that I had lost my Medic Alert bracelet. After searching the house, and even checking the route of our last walk, with no success I rang yourselves on Monday morning to order a new one. The young lady I spoke to was extremely helpful and when the order had been completed she advised me that it might take up to 10 days for my replacement bracelet to arrive but suggested that if I was out on my own I took my ‘Wallet’ card with me. My new bracelet has arrived this morning and so I wanted to thank all involved for such great service. We are all ready to complain when things go wrong but we often forget to give praise when it is due. Thank you once again

Shaun Stubbs

May 05 2020

service

i would recommend MedicAlert to any one with a hidden medical condition

Steven Atkin

April 27 2020

great

great product great service would recommend to others

M Briggs

April 22 2020

Thank You

Thank you to all at MedicAlert. I am currently wearing my dog tag alert rather than my bracelet (less easy to get contaminated when shopping). It has brought me great peace of mind when I am out and about for exercise or shopping, to know should anything happen my hospital will quickly know how to cope with me. Thank you!

Sheelagh Doran Doran

April 21 2020

Peace of Mind

when you have an invisible illness a medicalert bracelet takes away all the stress of being unable to tell people what is the matter with you. Highly recommend joining and it's also easy to manage your details online. Small price to pay annually for no anxiety and stress.

Lorraine Davies

April 20 2020

I feel safe wearing my ID bracelet I would not go out or even take it off in my own home.

I feel safe that if I did need it in an emergency my details are around my wrist

Mrs D

April 02 2020

Outstanding

Just wanted to say a Thank You for the Amazing Customer Service I received yesterday. I got into difficulty trying to order my new bracelet on line. I was almost on completion of my order then accidently lost the screen altogether. Then I called you, I was helped by Nigel, who took me through the whole process, with great patience and understanding. Working out the order of placing my medical details onto by bracelet took some time, plus the fact we got disconnected ( probably my fault). However he never gave up and rang me back. All now sorted and ordered. Thank you once again,. He should certainly get the award for Outstanding Customer Service.!!!!!!

Martyn Propert

April 01 2020

Serious Doncaster Hospital Failure to Give Medication Required

I was admitted to Doncaster Hospital 2017, kept in over night but pharmacy closed so they refused to give me medication required causing severe illness for 5 days due to failure of Hospital.

Hello Martyn, we're sorry to hear about your experiences. Whilst MedicAlert speaks for you if you cannot and provides access to your full medical record, it is down to the healthcare professionals caring for you to use this information to ensure appropriate treatment. Please do contact us on info@medicalert.org.uk if you have details of the ward you were treated on and we will provide them with MedicAlert training materials.

Paul Rossiter

March 26 2020

Reassuring

As the review title clearly suggests. Its very reassuring to wear your ID every day in case of an unseen emergency. Medical attention can be received that much faster if your current conditions are clearly displayed giving vital information to paramedics and doctors who can act promptly.

Christopher Tucker

February 28 2020

Excellent Service - Medical Records Access

I have recently had to go back to the A&E department of my local hospital. Having MedicAlert not only saved time, but it also enabled the right teams to be there when I arrived. Fantastic - well worth the money!

John Wright

February 04 2020

Perfect Service

I rang to renew my Medic Alert today, and also to edit my address details. I spoke to a very helpful young lady (Madison Wright - no relation), who made the whole process a simple and pleasant one.

Lisa

February 03 2020

Service

Thank you so much for my jewellery which was engraved by Sophie it’s amazing, never go anywhere with out as it’s now attached to my Apple Watch strap. It was so easy to renew my subscription with u after being away for 2 years. Keep up the good work everyone xxx If I could give u more stars I definitely would.

Peter Huddart

January 21 2020

Peace of mind assured

Having worn my stainless steel bracelet for what seems ages, I have just taken the plunge and upgraded to the Classic Silver bracelet and disc. A lovely lady named Rebecca led me through the process, taking care that the bracelet and the details on the disc would be exactly what I required. Rebecca was very friendly and patiently answered all my questions, helping me also to put my membership renewal onto Direct Debit. One less worry for next year. The whole process from checking detail and updating my membership was a breeze. In summary, I am delighted with my service from Rebecca and MedicAlert. Peace of mind assured for another twelve months.

Susan J Parkes

December 10 2019

Best thing

Best thing on the market that will save your life 24/7. Thank you all for allowing me to go about my day to day life knowing that if I am taken ill you are there. I have both bracelet and neckless.

C.S.

November 20 2019

Joining MedicAlert was the best decision!

My daughter wears a classic necklace. She never takes it off because it makes her feel safe. She is extremely vulnerable when she is unwell and I can't always be with her. MedicAlert gives her the confidence to get on with her life, knowing that in the event of an emergency first responders will know what her conditions are and be able to treat her swiftly and correctly.

MedicAlert Member

October 23 2019

Jewellery

Dear MedicAlert. To all for all of your kind help, I rang up about my bracelet being fixed as it was broken and spoke to a kind lady. She told me what to do with it and I received it back after being fixed at your jewellers. I would just like to say thank you to everyone I spoke to and thank you to the jeweller who has made it like brand new for me. I rely on it a lot and am pleased to have it back

Stuart Newell

October 16 2019

Brilliant

I have a bracelet and have is on display as much as I can. I have been pleased with all the items I have had over the years. I have Hydrocephalus and Shunt, stroke & Epilepsy so for me it's very important that as many people/ colleagues know what to do and can quickly access my information.

MedicAlert Member

October 10 2019

Love it

I work for the blood service and wear my medic alert on my lanyard..I have hydrocephalus and a shunt / epilepsy .... think they are great as I can't wear a band at work as need to have clean arms from elbow due to infection risk!! Love it!!

David

October 04 2019

Speedy !

Speedy helpful solutions. A brilliant organisation

Susan Parkes

October 03 2019

Best thing since sliced bread!

MedicAlert is the best thing on the market, that will save your life 24/7. Thank you for allowing me to go about my day-to-day life knowing that, if I am taken ill, you are there. I wear a MedicAlert bracelet and a necklace as well.

Carol

October 03 2019

Good System

Good system. Easy to use and install. Great customer service.

Julie

September 27 2019

Medical Bracelet

My Bracelet arrived today, so delighted I decided to buy a new one. Many thanks to Eddie & Amelia for your wonderful support . I wouldn't of managed without you. Have a great weekend

Julie

September 26 2019

Brilliant Support

Many thanks to Eddie for all your support for sorting out my Membership & new purchases. The work you do is brilliant. Have a great day

MedicAlert Member

September 20 2019

Bracelet

I have just received my bracelet and it is beautiful. Thank you

MedicAlert member

September 19 2019

Excellent

MedicAlert go out of their way to make people feel comfortable. They are always very polite, they speak nicely, they inspire people by keeping calm and they deal with any questions member’s may have.

MArk Johnson

September 18 2019

Medicalert

I have found MedicAlert excellent value for money and I even got my dad to join. So far I have never had to use my wallet card or watch but knowing it is always there if I was ever to need it gives me a lot of reassurance and I think the membership price is well worth having to give me that peace of mind.

Martyn Propert

September 14 2019

Been Saved Many Times

Medic Alert is a fantastic service, just as long seen and read. I have Type 1 Diabetes and had 49 years now and Medic Alert has saved me many times. Just hospital that have been wrong not doing as Medic Alert says. A Medic Alert is a great thing to wear on wrist and helps Paramedic's, St. John Ambulance staff.

Mick Moor

September 14 2019

No longer a charity

Medic alert used to be fine. Register and buy a bracelet or necklace, and I knew should information be needed it was available on the telephone. Sadly, like a lot of charities, it has expanded its role and got greedy, so I no longer support it. Furthermore, they no longer seem to have the medical knowledge necessary to understand rare disorders.

Thank you for your feedback, Mick. I am really sorry you feel this way! MedicAlert has been supporting people in the UK for over 55 years now. We are actively improving our service and we aim to keep membership cost as low as we can. As the only medical ID provider to employ medical professionals, one of our priorities is the proper understanding of all medical conditions, including rare disorders. We would be happy to hear more about your concerns via info@medicalert.org.uk to see if we can find a way to resolve your issues. Amelia, MedicAlert UK

Mel Elias

September 11 2019

"Every Single Time..." My Experiences

I have used Medic Alert for about 30 years.... Not once has it failed me - and every single time it has needed to be used it has been invaluable.... It has not failed me once Over the last few years I have had to change my details a great deal - and it has always happened within a couple of days.... So I have felt safe and happy; I know that the right information will go out..... That makes family, loved ones and the GP a lot more rested Each time I have needed to make changes it has been so swift; so it has been an enormous help... Thank You Medic Alert

Rosemary Kone

September 06 2019

Rosemary Kone

Medic Alert has proved itself an invaluable service in helping paramedics assess and understand my health issues when I've been unconscious, consequently saving my life having my Medic Alert information to hand during such medical emergencies. Additionally, I would like to compliment the phone operatives at Medic Alert who provide excellent customer services when I've needed to call them to update my circumstances, keep up the good works :)

Aron Williams

August 31 2019

Quality gone down hill

I love Medic Alert and have been wearing one for over 20 years now. Unfortunatly, i have found thet the build quality has gone down hill. having had a Bracelet for 15 years i brought a new one feeling it was time to have one without all the scratches on. When i got my new one i saw that it had a new type of clasp, one that is much easier to come undone. I have had to buy 5 new Bracelets in five years because the clasp dosen't stay locked and the Bracelet falls off. Why did you change from a clasp that was imposible to remove unless you did it yourself to one that opens when it gets caught on a thread from my jumper?

MEDICALERT REPONSE - Thank you for your feedback. I would love to discuss this further based on the medical ID jewellery you have purchased but I am unable to find an active membership number for this name. Please can you email marketing@medicalert.org.uk with your membership number (starting in GB) or your direct contact details to discuss further? Kind Regards, MedicAlert

MedicAlert Member

August 12 2019

Wallet Card

While in Hospital I found the Wallet cards extremely useful as i could give it to all the doctors and nurses that were attending to me so they could quickly see all of my conditions and medications!

Mrs B.Batts

August 12 2019

Disappointed Mother

My daughter is currently flying to Greece without her medic bracelet due to it braking just 4 weeks after purchase I purchased it for her I was told it would be 2 weeks from return of it and that there would no moving it along even though it broke whilst just putting it on .Also phone calls are not returned till the following day.

Good Morning Mrs Batts, Please could you send us an email to marketing@medicalert.org.uk with your daughters membership number (starting with GB) to allow us to investigate further? MedicAlert UK

Linda

August 10 2019

Help with my order...

Thank you very much, Madison, for your kind help with my order - I was having trouble with the technology and you just calmly and patiently took over and sorted it with me and for me. Kind regards, Linda

Robert Marsden

August 08 2019

Membership query

Thank you for your swift response. Best wishes, Robert

Susan McCabe

July 08 2019

Thank you for your help, Nigel. With best wishes

MedicAlert Member

July 02 2019

It give me peace of mind. Its stands out, when its needed. I feel confident to travel around and be adventurous, in the knowledge, if something did happen, my bracelet has the info needed to save my life.

Betty

June 24 2019

I wanted say a big thankyou to Rebecca who sorted out my, problem on Friday in a caring and efficient fashion. I had lost my bracelet and was within a few days of flying to Vancouver. My replacement bracelet has been received. Thank you Rebecca

MedicAlert Member

June 18 2019

My membership (of around 30 years' standing) has just renewed, and this is the first time I've updated my own record via the website - this is so, so much more straightforward than crossing things out on - or adding things to - the print-out that generally arrives in the mail, and then posting it back, and then kicking myself for omitting or misspelling something! What a difference! Nice to hear that the new wallet card is a plastic one, and I'm looking forward to receiving it. Thanks, MedicAlert, for the decades of peace of mind and more of the same in the future!

MedicAlert Member

June 13 2019

The medic alert team is incredibly helpful on the odd occasion I’ve contacted you. Thank you for a wonderful service.

MedicAlert Member

May 30 2019

Overall not happy promised to sort out my order this morning still waiting it 16:57

I'm sorry to hear that the experience hasn't been smooth for you. Please could you email your name or GB number to marketing@medicalert.org.uk so we can help investigate these issues for you?

Jo

May 14 2019

The overall customer services and support is brilliant, as the teams are very competent. I had a number of issues before and after the order was place and I was helped by an agent called Nigel who provided nothing less than a 5* service to get everything resolved, and update me. I really appreciated his help and patience - a real credit to Medic Alert.

Helen

April 29 2019

MedicAlert is my lifeline in case of an emergency. My family has the peace of mind to know that if anything was to happen to me, I will be in good hands and they would find out immediately. I do enjoy life better knowing that I have this protection and reassurance. Thank you MedicAlert!

MedicAlert Member

April 18 2019

Have just come off the phone to a lovely, very helpful young lady who helped me through the process of becoming a Medic Alert member and ordering my bracelet. I found the website difficult to navigate and slow to respond. Keying in medical information was impossible as it wouldn't allow me to type anything in. Also, the payment page wouldn't allow me to pay!! However, with the help of my "Medic Alert friend" we managed it in the end! Thank you! I look forward to receiving my bracelet.

Thank you for your feedback. We're very sorry to hear that you experienced some issues with our website but we're glad to hear that our Member Support Team were able to get everything sorted for you over the phone. If you need anything else, please do give the team a call again! Welcome to MedicAlert!

MedicAlert Member

April 05 2019

Thankyou MedicAlert UK, my order arrived today with all vital information and what I love it does not look clinical but at the same time very informative and the symbol is known worldwide .So happy with my purchase and I now have some reassurance for myself if any situations arise to which I may need.

MedicAlert Member

April 01 2019

My bracelet just arrived in the post and I love it!The wallet card is very useful as well,so thank you for the gift! Feeling safer now to go out and about.

Lesley Gay Donnelly

March 13 2019

I love the format of the new wallet card... Being plastic is so much more durable than paper... Thank you all for looking after us in emergencies and it's great to be a Member. I am so proud of my Medic Alert Bracelet too! Wishing you all a good week/weekend ahead!

MedicAlert Member

February 28 2019

I have just ordered my first medic alert bracelet and I have to say I am very impressed with the service, I spoke with Chloe and found her so helpful and efficient an excellent service.

MedicAlert Member

February 28 2019

My new Heritage and Mesh bracelets and the card have arrived. It is all fine, so thank you very much MedicAlert and a special thanks to Nigel for his help in sorting things out - your patience is a credit to you!

MedicAlert Member

February 26 2019

A big thank you to Zoe C. for all her help in sorting out my sign in problems. She was quick efficient and most importantly friendly and polite. I was able to update my details within minutes once my sign in was re-enabled; always a relief and reassuring that should contact by medical professionals be required that the information held is accurate, correct and up to date. Thanks again Zoe.

Diane58

February 14 2019

Ordered bracelet for my son on 24/01/2019 still not received it,rang three times about this item and been told that it must be lost in system,rang again today and been told its lost in system yet again .my son has life threatening illness and desperately needs his medic alert as his broke, school threatening to send him home until he has one.not very good medic alert considering he has had them since birth ,he is 17 years old.we are paying for a membership and bracelet that we don't have .

We’re awfully sorry about your son’s bracelet and understand your frustrations and concerns. We got this order fast tracked and dispatched last week and one of our Membership Service Advisors would have called you. Once again, we’re sorry for your experience with us. We hope this is now resolved for you.

MedicAlert Member

February 14 2019

A big thank you to Maddy and her colleagues for their help and outstanding service once again. Maddy organised new bracelets for me when my medication changed. Thank you!

Tracey

December 07 2018

MedicAlert UK is so important and saves so many lives, dad wouldn't be here now if it wasn't for his disc and the amazing medical staff, police, fire crews and the air ambulance. Our son is registered with you because he has multiple drug allergies and also has a disc.

August 30 2018

I have to give the gold bracelet a 5* rating as it is lovely and people compliment me on it. I am particularly happy now that there is the option of putting on a safety chain. When I ordered my previous gold bracelet I asked about a safety chain, because I had had a problem with the clasp unfastening, only to be told that you don't supply safety chains because the clasps are strong enough. The local jeweller wouldn't put one on because it was a MedicAlert bracelet! So I was horrified when I discovered, about a month ago that my expensive solid gold bracelet was no longer on my wrist. And that is why I have just spent another £300+ on a new bracelet - With a safety chain!!! Your comments are welcome!!

Thank you for your comment and I'm really sorry to hear you lost your 1st Gold bracelet. Our clasps are very strong, however we always welcome member's ideas, so it is likely due to your suggestion that we have since introduced the safety chain as an option to add onto their gold or silver bracelets, so thank you for providing us that useful feedback. As it was only a month or so ago, I can only hope that the person who found your 1st bracelet will eventually post it in to us! And if they do, we will be in contact to reunite you with it. If you have any questions, or have any other suggestions please feel free to drop us an email on marketing@medicalert.org.uk

Lesley

August 29 2018

Emailed with a couple of admin changes and it's done and acknowledged immediately. Fabulous service

Sarah

August 28 2018

I love my new medic alert bracelet, however, I feel the membership should be optional not compulsory!!!!

Thank you for your comment Sarah, and I understand why you might feel like this. However, we feel that there is so much more to MedicAlert than just our jewellery. A disc's engraving can only give you so much information due to limited space, when there is always so much more to know about an individual, especially in an emergency situation when every moment matters. Each ID disc carries our emergency phoneline which enables paramedics or A&E staff to access further information. This extra info is often so crucial to an optimal recovery. It will also speeding up any contact with your next-of-kin so they are aware of what's happened, and where they need to go to be there for you. These are just some of the ways how your membership can support you, but we are more than happy to answer any further questions you might have. Feel free to reach us at marketing@medicalert.org.uk.

Wendy Jones

August 22 2018

I have worn a Medicalert bracelet for nearly my entire life - since I was diagnosed as severely penicillin allergic at the age of 3. Over the years a couple of other conditions have been added, and when I moved from Canada to the UK, I became a member here with new bracelets and carried on. I so appreciate the peace of mind that comes from having the ID on me at all times as well as the wallet card. Over the years I've purchased a couple of different chains and discs as they started to create dressier styles.Most recently a link broke on my 16yo gold figaro chain. For a nominal fee Medicalert repaired the chain and I had it back in less than a week! At the same time I purchsed the new 'wheat chain' stainless steel bracelet as I prefer white metals, but cannot wear sterling silver as my skin badly tarnishes it. I was so pleased to see a dressier chain on a stainless bracelet.

Charlotte

August 03 2018

Jewellery is very good quality, nice thick chain. I often cannot wear silver, but this one seems to be fine! Price seemed high, but as soon as I saw the thickness of the necklace, I know think the price was fair. Small price to pay for such peace of mind

MedicAlert Member

July 20 2018

The Medic Alert Team are true professionals. From help with wording on the discs to problems with digital engraving, they have exceeded my expectations and removed any potential stressful issues. It's a huge relief to have their professional backup when one is already overwhelmed by health issues.

Daniel Dargue

July 16 2018

I had been struggling to get the correct wording for my allergies to put on jewellery and then decided to ask the MedicAlert team. I very quickly got a reply from Maddy which solved the problem immediately. Excellent service.

Liz

July 04 2018

I've worn a MedicAlert bracelet non-stop for over 14 years now and I've just decided to replace it as the metal is starting to get a little bit worn in places. One of the reasons for replacing it was the peace of mind it gives me and my family - it's kind of a back-up friend who is there should I need help. I chose the Byzantine bracelet and I'm delighted with it. Thank you everything you give me MedicAlert, above and beyond a piece of jewellery.

Dave

June 22 2018

I have peace of mind wearing my MedicAlert bracelet. Staff very helpful and the nurse was very kind and helpful as well. Delivered by recorded delivery. A lovely piece of jewellery I am well pleased.

Linda

May 18 2018

Phoned the helpline this afternoon to change my details what a wonderful professional service this is. Was assisted by a very helpful young man who was efficient and knowledgeable even though my condition was very rare he coped with the complications. Then I was put through to a nurse who was extremely helpful and who sorted everything else out for me. So reassuring to have this service my experience reduced my anxiety levels no end. Thank you

Oliver from Twitter

May 18 2018

Got my @MedicAlertUK stuff through the other day. And the sports bracelet is the best I’ve had of any medical ID Also the engraving is actually readable, had some where it was hardly readable. Also like the card that comes with it with extra info.

Dave S

April 23 2018

My 4th. Bracelet. Does what it says on the can.

Gary J

April 23 2018

On 14th March I called Medic Alert as my bracelet which I hadn’t had very long seemed to have fallen into pieces. I was asked to return the bracelet which I did and was informed a replacement would be sent. As I had not received a replacement I called this week and spoke to Richard who informed me that my broken one had not been received and he responded with a resolution immediately confirming a replacement would be sent promptly. In an age where customer service seems to have been ignored in the scramble to make profit it was refreshing to deal with an organisation which clearly place customer service as a number one priority . Many thanks again for your assistance in ensuring my query was handled with such excellent professionalism.

Claire

April 20 2018

All Good. Arrived in excellent condition and super quick. All very reassuring.

Natalie West

April 16 2018

I’ve had mine since the 1980s when it was begun by The Lions, a British Charity fund raising Association. It’s a great security asset, as I have several ‘Hidden Problems/ Disabilities’ it makes living a full life a lot easier. My uncle was a member of the Lions when I first became a member, which is how I first heard of you, and I well remember walking into my GPS surgery with a stack of Medic Alert leaflets, nearly 73 now and come through 4 heart operations. So much gratitude for your back up

Lesley Gay Donnelly

March 24 2018

I wish to thank you all for sending me such a beautiful Medic Alert bracelet (stainless steel mesh band); l am thrilled with it and wear it with pride. Thank you all!

Richard Alexandar

March 14 2018

I've been a member for about eighteen years, and used my card on many trips to hospital. The only place where staff always refused to look at it was Calderdale Royal. Medic Alert was welcomed I every other hospital I have been to.

Mrs McAleese

March 13 2018

Following a visit to Belfast City Hospital, the Haematology Dept staff were delighted to see I was wearing my MedicAlert ID bracelet which they said was an invaluable way for them to check on vital information in a number of different scenarios, most usefully when patients can't speak for themselves. Good awareness out there amongst medical staff that this service can help to save lives and deliver the right treatment rapidly.

Peter Huddart

March 08 2018

I've always found MedicAlert to be very prompt in their deliveries and very efficient in their service. I would not be without my bracelet and the back up service they provide.

Blanche Stiff

March 01 2018

I am very pleased with my new silver bracelet, it is unobtrusive and looks good. I was also very impressed with the help and advice received and speedy delivery.

Lesley Gay Donnelly

February 20 2018

I had an online chat with Chloe today, who was very helpful. She is sending me one of your packs with form and tape measure, as I have a problem measuring my wrist. I have been a member of Medic Alert South Africa for many years, but relocated last year... I look forward to being a new member soon! Thank you for the great service today.

Elizabeth Higman

February 19 2018

I have been looking at the silver clip on disc for a while, as I have a lovely silver bracelet from Tiffany, and thought it would make a nice addition. It looks great and It can also be used on a necklace. I feel very well protected now, and get to wear my bracelet a lot more which is a bonus. I expected it to take the ten days they quote, but it came after three, I was very impressed. Thank you.

MedicAlert Member

February 15 2018

I just wanted to pass on a huge thank you to the MedicAlert team for not only sending back my son's MedicAlert when he left it at Wendover Swimming Pool last month but also for providing a replacement to keep as a spare. How very thoughtful and kind of you all. It is hugely appreciated.

Garry Birmingham

February 15 2018

What a fantastic company MedicAlert is ! I’ve received my neck-chain ID on Tuesday and it is beautifully crafted. I now feel totally reassured that wherever I am the information needed is always with me. Also, the added bonus of the laminated card for my wallet.Many thanks again.

Gwenda

January 26 2018

Just bought silver disc for my bracelet very happy with it. I have had a gold one for years but sometimes I wear white gold or silver and decided I would like the silver one. I aso feel as I have to wear a bracelet I want a good one.

Deborah

January 21 2018

I have been a member for many years. Decided finally to request a silver bracelet for Christmas which is lovely and well worth the extra money. Ordering was easy on-line and would recommend to anyone. Always feel safer wearing it.

Jennie Taylor

January 02 2018

I first became a member almost 50 years ago. The customer service I received during my recent order process was extremely good, Chloe was very kind, patient & understanding throughout. Very happy to have my new bracelet in good order & wearing it makes me feel safer for all eventualities. Thank you!

Marie Sainsbury

December 29 2017

I could not believe how quickly I received my silver bracelet after requesting it. Very comfortable to wear and also attractive. Friends have commented on how good it looks. Also great to know, should I have an accident or any other mishap, I am covered from receiving anaesthetic which could be extremely detrimental

Brian Williamson

December 26 2017

I am giving the bracelet 5 star with a but, customer service did thier best after returning bracelet twice wrong length sent both times too short , but now sorted so all well in the end .....

Hi Brian, Thank you for leaving us your kind review. We’re so sorry about our initial mistake, I want to assure you that this type of error is fortunately rare during production, and we’re really glad we were able to resolve it to your satisfaction. Best wishes, Alison | MedicAlert

Shirley Bellamy

December 18 2017

I bought this for my husband for christmas and am very pleased with it, I hope he is pleased. Eccellent customer service...

Lesley Carter

December 08 2017

An exceptional customer service experience, Zoe could not have done more. Any problems encountered is always dealt in a professional way, no questions unanswered and nothing too silly to ask!

Catherine

December 07 2017

Thanks for your help once again Leia. You have been very patient and very helpful.

Nigel Tully

December 07 2017

I'm going through a complicated series of allergy tests, and every time one is complete my MedicAlert records have to be updated. This is taken care of every time with total professionalism,courtesy and warmth; I feel absolutely reassured that MedicAlert will always bu 100% up to date with my records. Thanks to Zoe for taking such good care of me.

Heather

December 06 2017

I was so thankful, today, to write a query to MedicAlert and to receive such a swift, personal and CARING response from Zoe. We live in a different world to the mainstream and finding folk who understand is not always easy. Big thanks! Heather

Sean Hamilton

November 15 2017

I've just received my Jewellery, my dog tag necklace today. I would like to say how impressed I am with the fast turnaround as well as how efficient the dog tag & the membership are. I love how unobtrusive and discreet it is but equally that it’s visible when it needs to be. The glint off of the tag when light hits it is actually pretty cool.

Claire Taylor

November 14 2017

Wonderful service form Chloe, quick and efficient. Great that a charity like this exists, really reassuring :-)

Janet Brett

November 12 2017

I absolutely love the look of my new Figaro silver bracelet, the engraving is spot on and it took no time at all for delivery after the order date. I would like to thank the staff at MA for their proffessionalism during the initial setup. This is a really worthwhile organisation that I could highly recomend.

Jennie Taylor

November 10 2017

Thank you so much to Chloe, for the patience and help, and understanding. My bracelet was lost in the post, and she helped me a lot. I am now awaiting my new bracelet, and hope this time it arrives safely. Many thanks.

Julian Croucher

November 02 2017

Many thanks to the colleagues at MA particularly Chloe who dealt with my amendments to my medical condition and associated medication and to the prompt response when realised I had forgotten one item.Both myself and my son have been members for many years , so far we have not needed the service but it is a reassurance to know its there.

Moira Purtill

October 27 2017

Thank you for returning my lost gold bracelet. I'm eternally grateful to the person who found it and returned it to you at Medical Alert. I didn't know where I had lost it, so I was amazed when the lady from Medical Alert phoned me to say that she was sending my bracelet back. She didn't have the name and address of the person who found it as I would have liked to thank them myself. (There are still some good people in this world). Your system obviously works and that I thank you so much. Brilliant service.

Victoria Diamond

October 19 2017

Zoe was superb. Answered my myriad questions thoroughly and with patience. Really excellent service. Thanks very much.

Hardus

October 13 2017

The live chat was really helpful and Rebecca answered all my questions and I even received an email afterwards with more questions answered. Brilliant service thank you

Katherine Ogden-Smith

September 26 2017

Thank you for sending out my dog tag and information, so quickly after I registered with you. I am very happy with the service you provided and will happily recommend you to anyone.

Philip Richard

August 22 2017

I called on Tuesday 22nd of August at 10.45 to change some details. I spoke with a man called Lee and he was very helpful and extremely polite. Often call centre operators do what you want as quick as possible to get you off the phone but he took his time and asked me about providing other information I hadn't thought of. Exellent service, Thankyou

Carol Easley

August 22 2017

I bought a Sterling Silver Classic Bracelet, it came within a few days of ordering, I love it, and already had a few comments saying it does'nt look like a medical bracelet, I can wear it with anything too. So glad I finally ordered one its given me peace of mind when I go out too as I am allergic to most antibiotics recently so desperately needed. Thank you

Yvonne Watmore

July 25 2017

Have had brilliant service. Rebecca dealt with my initial request when I lost my original bracelet. Within in 30 mins she had emailed me a copy of the original invoice plus a quote for a replacement. I was able to forward this to my insurance company and my claim was settled within 24 hours. Today I spoke to Leah as I am concerned my bracelet might be delivered while I am on holiday. She also was very helpful, friendly and efficient. I think the Medicalert team are superb. Thank you so much

Jane Kierstenson

July 21 2017

I received a phone call to review details for my newly ordered bracelet. Many things I thought irrelevant were suggested necessary for inclusion. Thank goodness for the true professionalism of your very knowledgeable people. My Diosa bracelet with skye coloured stones is superb quality and looks amazing. The stones are far more beautiful than I could ever have imagined. The quality is far beyond what I expected and the lobster claw clasp seems very strong too. It also now gives me the confidence needed to go out alone, without my husband, who does remember all my health issues. Thank you Medicalert. A true lifesaver in more ways than you can ever realise.

Maria Marston

July 04 2017

Great service from the team at Medic Alert. I recently ordered a Diosa bracelet as an addition to my stainless steel version and was very impressed that it arrived within a couple of days - it is lovely. The call handler was very efficient when placing my order and ensured that I had the correct disc and bracelet size and that all my medical information would fit. I have also received resources which I ordered and, once again, they arrived promptly and will be very useful in the workplace. I have been a member now for a number of years and always feel reassured that I am wearing my bracelet and could be helped in an emergency. All the staff I have spoken to are helpful and efficient. Keep up the good work.

Jennie Barton

July 03 2017

I have been a member for 66 years and during that time there have been two occasions when MedicAlert has been invaluable. The first was a dramatic miscarriage when I was just unable to tell the hospital anything. They saw my MedicAlert bracelet and took it away. When they came back they said the information MedicAlert had given them about my unusual blood group had saved them 2 hours of typing. The second time was when I had a Triple Bypass when they again contacted MedicAlert and were told of my unusual blood group. They were able to get a compatible blood ready in case they needed it and said they had again saved a lot of time typing my blood. Thank you MedicAlert!

Morti Andy

June 05 2017

Highly recommended. Great customer service. It great to know that when If I'm unable to speak to pass variable medical information to who needs it .. are able to access what they need to aid them in the events my medical emergency.

Member reviews

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Service reviews (253)

Member reviews

Tell us how we're doing

Service reviews (253)

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